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Tag: customer service

Wednesday Insight: customer and client retention

Whatever stage of development your business has reached, it is essential to ensure you are doing all you can to retain your existing customers and clients. Retention is one of the simplest and most effective means of growing a business – research from Bain & Company has showed that retaining existing clients can be up…
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Wednesday Insight: How SMMEs can improve client care

In order to compete with household names, small businesses need to work harder to ensure they are responding to their customers’ needs. In this article, we explore why customer and client care are important, and simple ways that small, medium and micro enterprises (SMMEs) can improve their customer experience. Key Facts UK businesses lose £12…
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